Mary Kay Complaints and Reviews

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Mary Kay
Main address: P.O. Box 799045 75379-9045 Dallas Texas
1-800-MARY KAY, 1-800-627-9529, ,
  • 49+2 mobile complaints
  • $5.6K claimed losses
  • $111 average
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  • 1 day ago
  • Cosmetics and Toiletries
  • Rude Consultant
  • 71

I had entered a drawing with them to receive a free facial and gift certificate to shop with during my visit. Well applying their product to my face by myself isn't a facial and only being allowed to use it on a set is ridiculous. I was never told there were restrictions on the gift certificate. Then to make matters worse I contacted the consultant and expressed my dissatisfaction in a polite but... Read more

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  • Aug 05
  • Cosmetics and Toiletries
  • Virginia Beach, Virginia
  • Unethical Sales Director
  • 263

If you do decide to sell Mary Kay, make sure you are not being recruited into Maria Caputi's unit. She will badger you and couldn't care less about what else is going on in your life. If you do recruit a team member, pray she doesn't push them away with her abrasive sales push. She will be your best friend until after that initial inventory order and after that if your not huffing pink bubbles... Read more

Was this review helpful? 5 1

  • Aug 04
  • Cosmetics and Toiletries
  • Free Pampering Session
  • 1
  • 379

I went to a bridal show in October, and was put into several raffles. In July, a Mary Kay rep called me saying that I had 'almost got put int with he 2015 brides instead of the 2014!' She explained that I had won a free pampering session, a $10 value gift and that if I became a customer, she would do my make up for my wedding. She kept me on the phone despite my several cues that I had to go,... Read more

Was this review helpful? 3 0

  • Jul 28
  • Cosmetics and Toiletries
  • Washington, District Of Columbia
  • Toning Lotion
  • 3
  • 173

I have ordered a product and have not received any communication in a week. I called the consultant and she said she would call back. I'm on a trip to US and will be leaving in couple of days. I have emailed twice and have not received any replies. I can't even refund the product! This is just bad customer service. I will not buy Mary Kay products ever again. Consider my $30 a write off. This is... Read more

Was this review helpful? 2 0
  • From mobile
  • Mary Kay
  • Jul 24
  • by anonymous
  • #514331

Why did you get rid of/change the acne system. The new one is not very good at all. Miss the old one. Don't change what works. Add comment

  • Jul 22
  • Cosmetics and Toiletries
  • Cosmetic Products Quality
  • 164

I recently ordered an eyeliner and lip liner pencil as well as a mascara and foundation, as I had used Mary Kay products about 5 years ago and loved them. I must say that the quality is not the same as I remember, and the size of the pencils is quite small for the price. Honestly, I feel that the quality of some Avon products now surpasses Mary Kay, and they are much more reasonably priced. The... Read more

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  • Jul 04
  • Cosmetics and Toiletries
  • Riverview, Florida
  • Order Delivery
  • 2
  • 172

I hosted by Mary Kay party at my house with a few friends. I ordered a few things as well as a few other girls. It has been over two weeks and I have not had any communication whatsoever. I have texted the rep and she keeps saying another week, another week. She made plans to deliver my order yesterday and never showed up! She didn't call to apologize or anything. This will be my first and last... Read more

Was this review helpful? 2 0
  • From mobile
  • Mary Kay
  • Jul 03
  • by anonymous
  • #506254

They charge out the butt for there products an when you do order from them boy do you get a suprise on what they send you for the price.i spent $40 on a compact foundation an a was not compact at all just foundation in a small clear plastic eye shadow look thing with nothing else.its bull *** to pay them prices for what they send you.i will continue to use avon at least you get what... Add comment

  • Jul 03
  • Cosmetics and Toiletries
  • Knoxville, Tennessee
  • Compact
  • 1
  • 99

I got a compact from mary kay it was the worst thing I ever bought.when u spend there price on a compact you expect a compact NO u get a clear container with powder in it looks like something eye make up comes in you get no compact no puff pad it really is awfull for the price I will stick with avon at least when you order a compact with avon thats what you get Read more

Was this review helpful? 1 2

  • Jun 30
  • Cosmetics and Toiletries
  • Lake Charles, Louisiana
  • Rude Manager
  • 124

Yes I do .They have been so rude your manager came to my house and gave me a speech.about being late with payment His name is Roy he is here in lake Charles lad 70601. This man is so rude.I don't no how he keeps this job.I hope to paid this out soon.and I will never buy anything from there again.and I will tell everybody not to buy from Arrons in lake Charles la. Because they will tell u... Read more

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