Mary Kay Complaints and Reviews

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Mary Kay
Main address: P.O. Box 799045 75379-9045 Dallas Texas
1-800-MARY KAY, 1-800-627-9529, ,
  • 51+3 mobile complaints
  • $5.8K claimed losses
  • $107 average
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  • 1 day ago
  • Ex Employees
  • Misrepresentation
  • 67

Since I've joined Mary Kay it's been nothing like they said it would be. I am pissed because I feel like everything I was told was just another lie and a scam. I do not like that everything I've done so far was for nothing. I am done with Mary Kay I would pass this opportunity on to anyone. Mary Kay is NOT what it is made out to be. Be sure to do your homework before you get into it! I am very... Read more

Was this review helpful? 0 1
  • From mobile
  • Mary Kay
  • Sep 15
  • by anonymous
  • #534206

I absoulutly love Mary Kay. I use everything they have. I have gotten so many compliments on my skin with their clear proof face wash and the cc cream. I I love the Mary Kay at play line. Everything is ten dollars and it's great colors and it last forever.I wouldn't stop using it for anything Add comment


  • Aug 26
  • Cosmetics and Toiletries
  • Allergic Reaction
  • 2
  • 2
  • 527

I purchased a tube of Moisturizing lotion. I used the cream once & overnight I developed a very serious reaction on my arms. I did not apply to my face. I awakened with a burning itch and scalding red rash on my arms. Ten days later I still have a red scalded appearance on my arms. I have taken Benadryl and used another company's cream to help with the itching & burning. At this point... Read more

Was this review helpful? 6 3


  • Aug 18
  • Cosmetics and Toiletries
  • Rude Consultant
  • 1
  • 1
  • 947

I had entered a drawing with them to receive a free facial and gift certificate to shop with during my visit. Well applying their product to my face by myself isn't a facial and only being allowed to use it on a set is ridiculous. I was never told there were restrictions on the gift certificate. Then to make matters worse I contacted the consultant and expressed my dissatisfaction in a polite but... Read more

Was this review helpful? 13 4


  • Aug 05
  • Cosmetics and Toiletries
  • Virginia Beach, Virginia
  • Unethical Sales Director
  • 700

If you do decide to sell Mary Kay, make sure you are not being recruited into Maria Caputi's unit. She will badger you and couldn't care less about what else is going on in your life. If you do recruit a team member, pray she doesn't push them away with her abrasive sales push. She will be your best friend until after that initial inventory order and after that if your not huffing pink bubbles... Read more

Was this review helpful? 9 1


  • Aug 04
  • Cosmetics and Toiletries
  • Free Pampering Session
  • 3
  • 3
  • 1076

I went to a bridal show in October, and was put into several raffles. In July, a Mary Kay rep called me saying that I had 'almost got put int with he 2015 brides instead of the 2014!' She explained that I had won a free pampering session, a $10 value gift and that if I became a customer, she would do my make up for my wedding. She kept me on the phone despite my several cues that I had to go,... Read more

Was this review helpful? 8 1


  • Jul 28
  • Cosmetics and Toiletries
  • Washington, District Of Columbia
  • Toning Lotion
  • 3
  • 3
  • 325

I have ordered a product and have not received any communication in a week. I called the consultant and she said she would call back. I'm on a trip to US and will be leaving in couple of days. I have emailed twice and have not received any replies. I can't even refund the product! This is just bad customer service. I will not buy Mary Kay products ever again. Consider my $30 a write off. This is... Read more

Was this review helpful? 4 1
  • From mobile
  • Mary Kay
  • Jul 24
  • by anonymous
  • #514331

Why did you get rid of/change the acne system. The new one is not very good at all. Miss the old one. Don't change what works. Add comment


  • Jul 22
  • Cosmetics and Toiletries
  • Cosmetic Products Quality
  • 334

I recently ordered an eyeliner and lip liner pencil as well as a mascara and foundation, as I had used Mary Kay products about 5 years ago and loved them. I must say that the quality is not the same as I remember, and the size of the pencils is quite small for the price. Honestly, I feel that the quality of some Avon products now surpasses Mary Kay, and they are much more reasonably priced. The... Read more

Was this review helpful? 3 2


  • Jul 04
  • Cosmetics and Toiletries
  • Riverview, Florida
  • Order Delivery
  • 2
  • 2
  • 321

I hosted by Mary Kay party at my house with a few friends. I ordered a few things as well as a few other girls. It has been over two weeks and I have not had any communication whatsoever. I have texted the rep and she keeps saying another week, another week. She made plans to deliver my order yesterday and never showed up! She didn't call to apologize or anything. This will be my first and last... Read more

Was this review helpful? 3 0
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