It happened about a year ago when I was first introduced to the fancy world of Mary Kay by a consultant. Then she convinced me to buy the whole set of “miracle set” with 10% coupon and one of their perfumes for free. So I liked the offer and bought it. And since it was that time of the year near Mom’s day, I thought I could buy my mom the same stuff as a gift. But I didn’t have enough money at that time, plus my mom lives in a far place and I should send them with someone else in order to be delivered. Anyhow, I paid her half the price and that was $80 CAD and then paying her later on. And she approved on that, saying that I shouldn’t get worried about the issue. After using the products I suffered a severe rash and my skin broke on me badly. Then my dermatologist told me not to use those creams anymore, and since I couldn’t manage anyone traveling to my mom’s place, I thought I should cancel my order!

I tried to call her many times, but she was either out of town or out of coverage or didn’t answer at all. I left her couple of messages but didn’t really consist on it thinking it wasn’t really a big deal! Then after about 8 months I saw her again and told her the story. But instead she blew on me and said she never deal with customer like that and she never return any money even after a week! I could buy something else but never dream of my money back! But I told her that I didn’t even take any product besides it was written on the back of the receipt that I get full refund if I wasn’t satisfied with the product PLUS she didn’t mention anything about that when she first accepted to take cash in advance!!! I don’t really think it was my problem that I wasn’t told about her policy! She was so rude with me that I had to leave her with the money with her very angry!

Now I don’t know what to do. Does she have the right to refuse returning my money back since she wasn’t clear about the way she deals and since the company accepts full refunds?



  Comments (3)
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1. Written by teresa a powell, on 10-02-2010 20:03

I would like to complain about a MONICA BURNS. I PLACE AN ORDER WITH THIS LADY THE 2ND WEEK OF DECEMBER FOR THE SILK HANDS, AND SILK LIP PRODUCT AS GIFT FOR MY DAUGHTER. MONICA WAS REFERED TO ME BY CO-WORKER, AND NEEDLESS TO SAy she ripped me off for $53.00. i have not recievd the product or the money. At this point she has given MARY kay A BAD NAME! I BELIEVE SHE SPENT MY MONEY, SHE IS LIAR As well as theif in my book. I would hope this lady is never able to represent this company ever again! She can't be trusted at all!!!! Someone needs to know she Monica is STEALING money and using Mary Kays to do it by pretending to be a consultant!

2. Written by Bernadette Fish, on 11-11-2009 22:45

You can return the products at any time for any reason if you are not satisfied with the product. I am sorry to hear that you had this experience as we attempt to give the highest degree of customer service. Please do not let one bad consultant turn you off of the amazing products we offer. I see that you had a reaction to the set. You can try the classic line or the products. I am a consultant myself and would never do anything like that to a customer. Talk to the company as Cassandra said and go from there.

3. Written by Cassandra Bourquin, on 22-10-2009 18:22

Hi. I am so sorry to hear you had a bad experience with a Mary Kay consultant. The good thing is that Mary Kay does offer a 100% satisfaction guarantee, or your money back. You are able to turn in a consultant if she does not comply with the company standards. The number for Customer satisfaction is (800)MARY KAY (800-627-9529) and they are open 8:30-5 M-F. I am fairly sure you can still get your money back after a couple months. I am so very sorry to hear that you had to go through that. She was very rude to you.

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