Mary Kay Reviews

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They replaced their Timewise Moisturizer with a new product called Timewise Age Minimize 3D SPF 30. The stuff smells awful. It is so thick I can hardly spread it on my face. It's like 40% more in and of course they don't bother to tell you that you will no longer...
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24 comments
#1845394

Ordered this product for ever. So disappointed they stopped it.

Definitely lost a customer as replacement is terrible and on my skin. Goodbye Mary Kay

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ID
#1340340 Review #1340340 is a subjective opinion of poster.
Product
Mary Kay Age Minimize 3D Face Cream
Cons
  • Hated timewise age inimize 3d
Reason of review
Bad quality
Loss
$65
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Return unused products

Getting out of the business because I can no longer afford to continue this journey with Mary Kay!!!
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ID
#2824191 Review #2824191 is a subjective opinion of poster.
Pros
  • Good products untill changed
Cons
  • Sales tactics poor product
  • No real sales training
  • Case and amount of product
Loss
$1200
Preferred solution
Full refund

Inactive account

No response back sent request in February this year ,,,,, no response been oh good for thirty minutes and still holding
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ID
#2780678 Review #2780678 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Reinstate membershop

I could not place my orders. I suspect my name has been removed as a consultant and I want my name, Christian Agaruwa to be reinstated. Thank you.
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ID
#2724324 Review #2724324 is a subjective opinion of poster.
Location
Baltimore, Maryland
Preferred solution
Reinstate my name.

Wrong product

Big misunderstanding, had wrong product, Mary Kay called back immediately and advised! Im totally happy they didnt change the product!
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ID
#2668880 Review #2668880 is a subjective opinion of poster.
Location
Chardon, Ohio

Continuous changes for the worse in that products that have worked have been discontinued and replaced by the apparent mixing of such at times....

I have been using the products for over 40 years and noticed a decline in the quality. What once worked (because there was a 3-step cleansing) now had apparently been mixed in with each other, etc. I was using the timewise 3-in-1 cleanser as I am acne prone.... Anyway, my point: Not happy with new products because I have to mix them to achieve SOME balance, so I'm spending more!
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ID
#2658684 Review #2658684 is a subjective opinion of poster.
Location
Bloomfield, Connecticut

Discontinue of excellence

The spun silk eye shadow is the only matte finish eyeshadow that can be used for older women. It is matte and does NOT show wrinkles on the eye. Such a beautiful shade for older women. Now they sell it on Amazon for $45.00 each it is in such demand. Mary Kay is losing a lot if business by not bringing this highlighting shadow back. I miss it SO!

User's recommendation: There are absolutely no substitutes for this color at Mary Kay.

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ID
#2501690 Review #2501690 is a subjective opinion of poster.
Location
Binghamton, New York

Consultant Complaint

I recently found out a Mary Kay consultant, Bloneva Hooper (Cleveland OH), 216-317-****, was having an affair with my husband. I trusted her as a Mary Kay consultant. I grew up on Mary Kay and I would have never thought one of your consultants would do something like that to a customer! I have told everyone I know not to do business with her. She is using the Mary Kay name as a front for her escort service. I am appalled deeply saddened by their actions. Ms Hooper is not a good look for your brand! She has tarnished the Mary Kay brand! She should be banned from your organization!!

User's recommendation: Don't do business with Bloveva Hooper, Cleveland OH.

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ID
#2427097 Review #2427097 is a subjective opinion of poster.
Service
Mary Kay Customer Care
Cons
  • Shady practices
Preferred solution
Fire Bloneva Hooper

Legal

This is and on Facebook business, that I was asked to remove, please I will more explanation abounds, because Im a disable senior citizen that the only way I cannot connect through people and let them know Tim in Mary Kay is through and ad, or can someone please tell what to, I was building my store little by little, but since I don't interact with other people or have any friends, I'm going to have to canceled as a consultant, please advise, thanks Aida
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ID
#2358832 Review #2358832 is a subjective opinion of poster.
Location
Palmdale, California

Response to my situation

All has been resolved. Thank you
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ID
#2322932 Review #2322932 is a subjective opinion of poster.
Location
Glenshaw, Pennsylvania

Don’t like the email I received

Why does my email say PISSED CONSUMER? I called in with a question and I was not pissed:). This doesnt look good to me!!!
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2 comments
#1976494

Wow!

#1973393

Because you on the pissedconsumer website

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ID
#2294297 Review #2294297 is a subjective opinion of poster.
Location
Gastonia, North Carolina

My free product bundle did not arrive

Mary Kay - My free product bundle did not arrive
I placed an order that qualified me for a free product bundle, but it did not come with the package.
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ID
#2256326 Review #2256326 is a subjective opinion of poster.
Location
Casper, Wyoming
New Reviewer

Delete

I LOVE Mary Kay, It is an amazing company. Nothing bad to say about them delete me from this group
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ID
#2204563 Review #2204563 is a subjective opinion of poster.
Location
Palm Harbor, Florida
New Reviewer

Mary Kay distributor being unreasonable.

Mary Kay distributor won't refund money for merchandise I haven't receive and care to have any more.

User's recommendation: No not really not with distributors like the one I had.

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ID
#2185919 Review #2185919 is a subjective opinion of poster.
Loss
$105
Preferred solution
Full refund

Refund

I signed up for Mary Kay paid 30.00 didn’t get nothing no phone or anything. Booklet nothing . I want my money back acct number I was given is ZP87/1097NW

User's recommendation: Don’t Do Business!!!

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ID
#2143490 Review #2143490 is a subjective opinion of poster.
Location
Charlotte, North Carolina

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Problem with Beauty Consutlant

Mary Kay - Problem with Beauty Consutlant
Dear Laura, I am writing because I am having problems with my beauty consultant. I bought several products from my beauty consultant. Most of the time she asked me to Venmo her the money for the products rather than paying for them directly to Mary Kay. I recently returned items and when they were received by Mary Kay I was called by a customer service representative and was told that they could not refund me because my consultant told them that I had not paid for the products. I was unable to attach or copy the Venmo receipt that shows that I did indeed pay my beauty consultant $195 for the products. Of the four products, I kept one, the Lifting Serum, and returned the other three products. If you can send me an email address that will accept a copy of my receipt, I will gladly send it to you. Could you please look into this situation and refund me the money for the three products I returned. Thank you very much. Sincerely, Penelope McGee

User's recommendation: Do not pay your beauty consultant directly , via Venmo or other Payment App. Always pay Mary Kay directly.

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ID
#2079826 Review #2079826 is a subjective opinion of poster.
Service
Mary Kay Sales Representative
Pros
  • Good products
Cons
  • Individual consultants are supposed to follow company guidelines
Loss
$195
Preferred solution
Full refund

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