Mary Kay is an MLM and a product-based pyramid scheme. Mary Kay's true customers are its Consultants and Directors, not its end-users.
They change product packaging and formulations to keep the consultants and directors ordering, not as a benefit to end-users. In fact, Mary Kay Inc. does not even track end-user sales. They only track the money made from consultant/director orders.
Queen's Court of Sales at Seminar should actually be named Queen's Court of Ordering. Mary Kay only cares about recruiting more consultants to order more products. Consultants and Directors are free warehouse storage units for products that Mary Kay Inc.
knows are not going to "sell themselves." The only reason why Mary Kay has the 90% Buyback policy is because it is Texas Law. All MLM's (and MK is an MLM) must adhere to that policy to operate legally.
DeuxCentimes wrote the review because of not as described at Mary Kay. Reviewer claimed that he or she lost $4000 and wants Mary Kay to read this review and look into the issue (if any).
The most disappointing in user's experience was being lied to and misled, cult-like atmosphere, fawned over for ordering and no real sales training. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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